Privacy Policy

1Who we are

This website, apexpettransport.com, is operated by Apex Pet Transport ("we", "us", "our"). We are responsible for the personal information collected through this website.

If you have any questions about this policy, email us at apexpettransport09@gmail.com.

2Information we collect

Information you give us

• Contact details: name, email address, phone number
• Travel details: pickup and delivery addresses, travel dates, route
• Pet details: species, breed, age, weight, microchip number, vaccination and health records
• Messages: anything you send us through forms, booking tools or email

Information collected automatically

• IP address, browser type, device information and pages visited
• Cookies and similar technologies (see section 6)

3How we use your information

• To respond to enquiries and prepare quotes
• To arrange, manage and provide updates on your pet's journey
• To prepare or check travel documents with the parties involved in your trip
• To communicate with you about your booking
• To operate, maintain and secure our website
• To meet legal, tax and regulatory obligations

We do not use your information for automated decision-making that has legal effects on you.

4Legal bases for processing

Where data protection laws such as the GDPR apply, we rely on:

• Contract: to provide the services you request
• Legitimate interests: to run and improve our business and keep our website secure
• Consent: for non-essential cookies and optional communications, which you can withdraw at any time
• Legal obligation: where the law requires us to keep or share information

5How we share information

We only share personal information where needed to provide our services or where required by law:

• Transport partners: airlines, ground carriers, veterinarians and customs or animal-health authorities involved in your pet's journey
• Service providers: website hosting, email, form and booking tools that process data on our behalf
• Legal requirements: where required by law, court order or to protect rights and safety

6Cookies

We use essential cookies to make the website work. With your consent, we may also use analytics cookies to understand how visitors use the site.

You can accept or reject non-essential cookies using the cookie banner, and change your choice at any time. You can also block cookies in your browser settings, although some features may not work.

7How long we keep information

We keep personal information only for as long as needed to provide our services and meet legal, accounting or reporting requirements. When it is no longer needed, we delete or anonymise it.

8Security

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections to our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Ask us to delete your information
• Object to or restrict certain processing
• Receive a copy of your information in a portable format
• Withdraw consent at any time
• Complain to your local data protection authority

To make a request, email apexpettransport09@gmail.com. We may need to verify your identity before responding.

10International transfers

Pet transport can involve partners and service providers in other countries. Where we transfer personal information across borders, we take steps to ensure it remains protected as required by applicable law.

11Children's privacy

Our website and services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.

12Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed. Significant changes will be highlighted on this page.