Terms of Services

1Agreement

These Terms of Services ("Terms") apply to your use of apexpettransport.com and to any pet transport services provided by Apex Pet Transport ("we", "us", "our"). By using our website or booking a service, you agree to these Terms. If you do not agree, please do not use our website or services.

2Our services

We plan and coordinate the transport of pets by ground and/or air, and help owners prepare the documents and equipment their journey requires. Depending on the route, parts of the journey may be carried out by third parties such as airlines, ground carriers, veterinarians and customs agents.

The specific services included in your booking are set out in your written quote.

3Quotes & bookings

• Every quote is provided in writing and lists the services and costs included.
• Quotes are valid for [number] days unless stated otherwise, because airline and carrier prices change.
• A booking is confirmed only when we send you written confirmation with a booking reference.

4Pricing & payment

• All costs for your booking are listed in your written quote before you pay.
• We will not ask for new or additional payments while your pet is in transit. If a cost genuinely changes before travel (for example, an airline changes its fare or a route changes), we will tell you in writing first, and you may choose to cancel by emailing us.

5Your responsibilities

As the pet owner, you agree to:

• Give accurate, complete information about your pet, route and contact details
• Obtain the vaccinations, tests and documents required for the journey on time
• Provide a travel crate that meets airline requirements, unless we have agreed to supply one
• Make your pet available for pickup or drop-off at the agreed time
• Make sure someone is available to receive your pet on arrival

6Pet fitness to travel

Your pet must be healthy and fit to travel. We, an airline or a carrier may refuse or postpone transport if a pet appears ill, distressed, aggressive, pregnant, too young, or otherwise unfit, or if its documents are incomplete. In that case we will contact you straight away to agree the next steps.

We do not sedate pets unless a veterinarian has specifically prescribed it.

7Carriers & delays

Airlines and carriers set their own rules and may change schedules, apply temperature or breed restrictions, or refuse carriage. Weather, government decisions and other events outside our control can also cause delays.

If this happens, we will keep you informed and work to rebook or adjust the journey as quickly as possible. Our liability for delays caused by third parties or events outside our control is limited as set out in section 8.

8Liability

We will provide our services with reasonable care and skill. To the extent permitted by law, we are not liable for losses caused by events outside our reasonable control, by the acts of independent third-party carriers, or by inaccurate information provided to us.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded, or your rights as a consumer under applicable law.

9Website use

• Do not misuse the website, attempt to gain unauthorised access, or interfere with its operation.
• Website content, design and branding belong to Apex Pet Transport and may not be copied without permission.
• Information on the website is general guidance and may change. Always confirm requirements for your specific trip.

10Privacy

We handle personal information as described in our Privacy Policy.

11Changes

We may update these Terms from time to time. Any changes will be posted on this page. The Terms in force when you confirmed your booking apply to that booking.